Terms of service

This Terms of Use agreement is effective as of 1st September 2019

  1. Acceptance

    PLEASE READ THE FOLLOWING TERMS OF USE THOROUGHLY AND CAREFULLY. By using our mobile application and/or website (“Tolong”), you agree that you have read, understood and agree to be bound by these Terms of Use.

    If you do not agree with these Terms of Use, please discontinue using Tolong immediately.

    TOLONG TEKNOLOGI SDN BHD (1316499-V) is a company incorporated under Malaysian law operating Tolong.

    These Terms of Use shall be deemed to include our Privacy Policy and any Additional Policies. We may assign or change any part or parts of our rights under these Terms of Use without your consent or prior notification. The Terms of Use and Privacy Policy constitute a legally-binding agreement between us and you.

  2. Definitions

    1. “Account” means a registered account which you may be required to create if you wish to access and utilise the full facilities and features of Tolong, whether as a User or a Helper;
    2. “Tolong Service” means the services provided by Tolong for Users and Helpers registered on Tolong.
    3. “User” means any individual or company that has registered an account for hiring or requesting of a Helper on Tolong.
    4. “Helper” means a part timer or freelancer to offer his/her services as stated to the general public and to the Users via Tolong.
  3. Function and Purpose

    You acknowledge that Tolong functions as an online platform for Users to search for short term help or work force offered by Helpers for the purposes of transacting to respectively receive Tolong Services.

  4. User Representation

    By using or participating in Tolong, you represent, warrant and undertake that:

    1. you are at least eighteen (18) years of age;
    2. you are or intend to be a User;
    3. you have the authority to enter into and accept these Terms of Use;
    4. all registration or other information that you are required to submit in order to gain full use of Tolong for your intended purpose as a User is true and accurate and that you will maintain the accuracy of such information;
    5. all documents, photos, certificate etc uploaded by you are authentic and valid;
    6. your use of Tolong does not violate any applicable law or regulation which you are subject to; and
    7. you agree to make payment, if required, for any Tolong Services through the use of Tolong.
  5. License to Access

    We hereby grant you a non-exclusive, revocable license to use Tolong as set forth in these Terms, provided however that:

    1. you will not copy, distribute, or make derivative works of Tolong in any medium without our prior written consent;
    2. you will not alter or modify any part of Tolong other than as may be reasonably necessary to use for its intended purposes; and
    3. you will otherwise act in accordance with these Terms and with all applicable laws.
  6. Account

    In order to access and utilise the full facilities and features of Tolong, you are required to create an Account. To create an Account, you must provide information which is required to create an Account but which will help us provide you with a more customised experience when using Tolong.

    You are solely responsible for safeguarding your Password and shall keep your Password secure at all times. You shall be solely responsible for all activity that occurs on your Account and you shall notify us immediately of any breach of security or any unauthorised use of your Account. Similarly, you shall never use another person's Account without permission. You agree that you will not misrepresent yourself or represent yourself as another user. You hereby acknowledge and agree that we will not be liable for your losses caused by an unauthorised use of your Account. Notwithstanding, you may be liable for our losses due to such unauthorised use.

    In addition and in connection with the use of your Account, you acknowledge and agree that:

    1. You will not copy or distribute any part of Tolong in any medium without our prior written authorisation;
    2. You will not alter or modify any part of Tolong other than as may be reasonably necessary to use for its intended purpose;
    3. You will provide accurate and complete information when creating your Account;
    4. You shall not use any automated system, including but not limited to, "robots," "spiders," "offline readers," "scrapers," etc., to access Tolong for any purpose without our prior written approval;
    5. You shall not in any manual or automated manner collect or otherwise misuse or misappropriate any information of Tolong, including but not limited to, use on a "mirrored", competitive, or third party site;
    6. You shall not recruit, solicit, or contact via any medium, any Helper for employment or contracting for a business not affiliated with Tolong without our prior written authorisation;
    7. You agree not to collect or harvest any personally identifiable data, including without limitation, names or other Account information, from Tolong, nor to use the communication systems provided by Tolong for any commercial solicitation purposes
  7. Your Submitted Content – Prohibitions, Representations and Warranties

    1. You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of Tolong including but not limited to (i) your profile; or (ii) the posting of any opinions or reviews in connection with Tolong, Tolong Services, and/or the Helper (collectively referred to as "Submitted Content") that
      • misrepresent the source of anything you post, including impersonation of another individual or entity of any false or inaccurate biographical information for any Helper;
      • invades anyone's privacy by attempting to harvest, collect or otherwise utilize or publish any of information without their knowledge and willing consent;
      • contains falsehoods or misrepresentations that could damage Tolong or any third party;
      • is pornographic, harassing, hateful, illegal, obscene, defamatory, libelous, slanderous, threatening, discriminatory, racially, culturally, or ethnically offensive;
      • is in whole or part copyrighted, protected trade secret or otherwise subject to third-party proprietary rights, including privacy and publicity rights;
      • is intended to threaten, stalk, defame, defraud, degrade, victimise, or intimidate an individual or group of individuals for any reason or to incite or encourage anyone else to do so;
    2. intends to harm or disrupt another user's or would allow others to illegally access software or bypass security on mobile application and/or websites through any means;
    3. advertises or solicits a business not related to or appropriate for the mobile application and/or website;
    4. contains or could be considered "junk mail", "spam", "chain letters", "pyramid schemes", "affiliate marketing", or unsolicited commercial advertisement;
    5. distributes or contains viruses or any other technologies that may harm us, or the interests or property of our users;
    6. contains links to commercial services or websites, except as allowed pursuant to the Terms of Use; or
    7. contains identical content to other open Postings you have already posted, or uses any form of automated device or computer programme that enables the submission of Postings without our express written consent.
    8. You will not send messages to other users whom you have made contact with via Tolong containing:
      • offers to make national or international money transfers for amounts exceeding the asking price of a service, with intent to request a refund of any portion of the payment; or
      • unsolicited advertising or marketing of a service that is (i) not offered on Tolong; or (ii) is offered on an external website.
    9. While using Tolong, you shall not:
      • post content or items in any inappropriate category or areas;
      • violate any laws, third-party rights,
      • Account Policies, or any provision of the Terms such as the prohibitions described above;
      • fail to deliver payment for Tolong Services and/or Helpers purchased by you, unless due to any pending investigation or complaint made, a clear typographical error is made, or you cannot authenticate the Helper's identity;
      • circumvent or manipulate any fee structure or billing process that we may have or implement;
      • post false, inaccurate, misleading, defamatory, or libellous content (including personal information about any User);
      • take any action that may undermine any feature that we have or may come up with for the purposes of Tolong; or
      • leave any untrue or inappropriate feedback about a Helper and you shall at all times use careful and good judgment in leaving any feedback
    10. You are solely and fully responsible for your own Submitted Content and the consequences of posting or publishing it. You hereby affirm, represent, and/or warrant that:
      • you own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all Submitted Content;
      • you have the written consent, release, and/or permission of each and every identifiable individual person in the Submitted Content to use the name or likeness of each and every such identifiable individual person; and
      • you agree to pay for all royalties, fees, and any other monies owing any person by reason of any Submitted Content posted by you to or through
      • Tolong.
    11. You retain all of your ownership rights in your Submitted Content. You hereby grant, and you represent and warrant that you have the right to grant to us a perpetual, royalty-free license to link to, use, reproduce, distribute, reformat, translate, prepare derivative works of, display, and perform the Submitted Content in connection with Tolong’s (and its successor's) business operations, including without limitation, for the promotion and redistribution of any part or all of Tolong (and any derivative works in any media formats and through any media channels).
    12. You also hereby grant each user of Tolong a non-exclusive license to access your Submitted Content, and to read and use, such Submitted Content as permitted through the functionality of Tolong and under these Terms of Use
  8. Tolong - Disclaimers and Right to Remove Submitted Content

    1. Tolong does not endorse any Submitted Content or any opinion, recommendation, or advice provided by any users and Tolong expressly disclaims any and all liability in connection with all Submitted Content.
    2. Tolong does not permit copyright infringing activities and infringement of intellectual property rights on Tolong. Tolong may take any action or steps it deems fit in its sole discretion against such infringer.
    3. Tolong reserves the right in its sole and absolute discretion to decide whether any Data or Submitted Content is appropriate and complies with these Terms.
    4. You acknowledge and understand that when using Tolong, you will be exposed to Submitted Content:
      • from a variety of sources and that Tolong is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content;
      • and

      • that is or may be inaccurate, offensive, indecent, or objectionable, and you agree to and hereby waive any legal or equitable rights or remedies you have or may have against Tolong, and agree to indemnify and hold Tolong harmless to the fullest extent allowed by law regarding all matters related to your use of Tolong.
    5. You are solely responsible for the photos, profiles and other content, including, without limitation, Submitted Content that you publish or display on Tolong, or transmit to other users. You understand and agree that Tolong may in its sole discretion review and delete or remove any Submitted Content that violates these Terms or which might be offensive, illegal, or that might violate the rights of users or others.
  9. Users

    1. Users shall not:
      • commit to using a Tolong Service with no intention of paying for such;
      • request for or agree to use a Tolong Service when (i) you know, have reason to believe or have been put on notice that you do not meet our terms; or (ii) with the intention of causing disruption, committing fraud or other tortious or illegal purpose, (iii) for any other purpose outside of the intended use.
    2. As a User, you are encouraged to refer to our guidelines and to exercise reasonable and independent judgement, discretion and care in deciding to engage Tolong services.
  10. No Confidentiality

    Without prejudice to the Privacy Policy, you acknowledge and agree that Tolong does not guarantee any confidentiality with respect to any Submitted Content by Users and Helpers, including your Profile or information conveyed, posted or shared by you that is hosted and / or published on Tolong.

  11. Modifications to Terms of Use or Privacy Policy

    Tolong reserves the right to change, modify or otherwise amend the Terms of Use and any other documents incorporated by reference at any time. It is your responsibility to review the Terms of Use for any changes. Your use of Tolong following any amendment of the Terms will signify your assent to and acceptance of any revised Terms. If you do not agree to abide by these or any future Terms, please do not use or access Tolong.

  12. Termination

    1. Tolong reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, Tolong and Tolong Services with or without notice and in its sole discretion. You agree that Tolong shall not be liable to you or to any third party for any modification, suspension or discontinuance of Tolong services.
    2. You hereby acknowledge and agree that Tolong in its sole and absolute discretion has the right but not the obligation to delete, terminate, or deactivate your Account, block your email, or otherwise terminate your access to Tolong, or remove and discard any Submitted Content on Tolong immediately and without notice and for any reason which is may but is not obliged to disclose.
    3. Upon termination of your Account, your right to participate in Tolong in any way shall automatically terminate.
    4. Upon termination the following shall occur:
      • your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account. However, such residual data may remain in the Tolong system;
      • all licenses granted to you will immediately terminate;
      • Tolong shall not be liable to you or any third party for any termination of your
      • access to Tolong. Tolong retains the right to use any data collected from your use; and
      • all related licenses you have granted Tolong hereunder shall remain in effect for the foregoing purpose. In no event is Tolong obligated to return any Submitted Content to you. All terms and conditions and rights in favour of Tolong survive termination and remain in the full benefit of Tolong.

    You agree to indemnify and hold Tolong harmless from any claim or demand, including reasonable legal fees and court costs, made by any third party due to or arising out of the termination.

  13. Intellectual Property Rights

    • The content on Tolong (exclusive of all Submitted Content), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("Data") and the trademarks, service marks and logos contained therein ("Marks"), are owned by Tolong, subject to copyright and other intellectual property rights under applicable laws and international conventions. Such Data and / or Marks are or may become protected by copyright, trademark, patent, trade secret and other laws, and Tolong owns and retains all rights in such Data and Marks. All other trademarks, names and logos are the property of their respective owners.
    • Data on Tolong is provided to you for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners.
    • You agree not to use, copy, or distribute, any of the Data other than as expressly permitted herein, including any use, copying, or distribution of Submitted Content obtained through Tolong for any commercial purposes. You agree not to circumvent, disable or
    • otherwise interfere with security features of Tolong or features that prevent or restrict use or copying of any Data or enforce limitations on use of Tolong or the Data therein.
  14. Disputes

    1. Your interactions with other Users and Helpers on or through Tolong including payment of and performance of any Tolong Service, and any other terms and conditions with such transactions or dealings, are solely between you and such third party or user. You should take reasonable precautions and conduct any necessary investigation before proceeding to hire, pay or transact with such third party or user for any purpose whatsoever.
    2. You understand and acknowledge that deciding whether to:
      • use the Tolong Services of a Helpers
      • provide services and/or Helpers to a User; or
      • use information contained in any Submitted Content is your personal decision, for which you alone are responsible. You understand that Tolong does not and cannot make representations as to the suitability of any user you may decide to interact with on or Tolong and/or the accuracy or suitability of any advice, information, or recommendations made by any user.
    3. In the event of any dispute between you and a User, Helper or any other third party or user in relation to Tolong, such dispute shall be resolved between you and such User, Helper or any third party, and Tolong shall not have or hold any responsibility, liability or obligation in relation thereof.
    4. NOTWITHSTANDING THE FOREGOING, YOU AGREE THAT TOLONG SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT WHATSOEVER INCURRED AS THE RESULT OF ANY SUCH TRANSACTION OR DEALINGS. IF THERE IS A

    DISPUTE BETWEEN USERS ON TOLONG OR BETWEEN USERS AND ANY THIRD PARTY, YOU ACKNOWLEDGE AND AGREE THAT TOLONG IS UNDER NO OBLIGATION TO BE INVOLVED. IN THE EVENT THAT A DISPUTE ARISES BETWEEN YOU AND ONE OR MORE USERS OR ANY THIRD PARTY, YOU HEREBY RELEASE TOLONG FROM ANY CLAIMS, DEMANDS, AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, FORESEEABLE OR UNFORESEEABLE, DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY RELATED TO SUCH DISPUTES AND/OR TOLONG OR ANY SERVICE AND/OR HELPERS.

  15. Advertisements and Third Party Links

    • Aspects of Tolong and Tolong services may be supported by advertising revenue. As such, Tolong may display advertisements and promotions on the services. The manner, mode and extent of advertising by Tolong are subject to change and the appearance of advertisements does not necessarily imply endorsement by Tolong of any advertised products or services. You agree that Tolong shall not be responsible or liable for any loss or damage of any sort incurred by you as a result of any such dealings or as the result of the presence of such advertisers.
    • Tolong or any associated third party, with the consent of Tolong, may provide, links, contact forms and/or phone numbers to other websites or resources, including social networking, blogging and similar mobile application and/or websites through which you are able to log into Tolong using your existing account and log-in credentials for such third-party mobile application and/or websites. You acknowledge and agree that Tolong is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, advertising, products, goods or services on or available from such websites or resources. Unless expressly stated, links to third-party sites should in no way be considered as or interpreted to be Tolong's endorsement of such third-party sites.
  16. We do not monitor or have any control over, and make no claim or representation regarding third party websites. To the extent such links are provided by us, they are provided only as a convenience, and a link to a third party website does not imply our endorsement, adoption or sponsorship of, or affiliation with, such third-party website.
  17. You further acknowledge and agree that Tolong shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, advertising, product, goods or services available on or through any such website or resource. Once you leave Tolong, these Terms and Conditions no longer govern you and you are advised to check the terms and conditions of those websites. You also acknowledge that it is your obligation to comply with any terms and conditions of any third parties that you may come into contact with either directly or indirectly, and you accept all responsibility thereof. Your dealings and communications through the mobile application and/or website with any party other than Tolong are solely between you and such third party.

    Disclaimer of Warranties, Limitation of Liability and Indemnities

    YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE USE OF TOLONG IS AT YOUR SOLE RISK. TOLONG MAKE NO WARRANTIES AND/OR REPRESENTATIONS AND DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND/OR CONDITIONS WHETHER EXPRESS OR IMPLIED ARISING OR RESULTING FROM OR UNDER AND IN CONNECTION WITH TOLONG FROM YOUR USE OR INABILITY TO USE THEREOF INCLUDING BUT NOT LIMITED TO:-

    THE ACCURACY, COMPLETENESS, SATISFACTORY QUALITY, UNINTERRUPTED OR ERROR-FREE SERVICE OR OPERATION, CONTINUITY

    AND AVAILABILITY OF SERVICE OR OPERATION, COMPATIBILITY AND USABILITY WITH THIRD PARTY OR OTHER SERVICES, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NONINFRINGEMENT OF THIRD PARTY RIGHTS OF TOLONG OR TOLONG SERVICES;

    ANY ERRORS, MISTAKES, OMISSIONS OR INACCURACIES IN ANY MATERIAL, CONTENT, MESSAGE, TRANSMISSION OR ACT, WHETHER POSTED, EMAILED, TRANSMITTED, SUBMITTED, ADVERTISED, OFFERED OR OTHERWISE MADE AVAILABLE IN TOLONG;

    ANY UNAUTHORIZED ACCESS TO OR USE OF TOLONG OR TOLONG SERVICES, DATA OR INFORMATION;

    ANY CESSATION, TERMINATION OR DISTURBANCE OF TRANSMISSION TO OR FROM TOLONG;

    ANY COMPUTER VIRUSES, WORMS, OR OTHER MALWARE OR BY TRESPASS OR BURDENING NETWORK CAPACITY WHETHER TRANSMITTED TO OR THROUGH TOLONG WHETHER DUE TO THE ACTIONS OF ANY THIRD PARTIES OR OTHERWISE;

    ANY TRANSACTION OR TRANSMISSION BETWEEN YOU AND ANY THIRD PARTY PROVIDER OF PRODUCTS OR SERVICES OF ANY KIND IN ANY MEDIUM WHATSOEVER;

    ANY HARASSMENT, ABUSE, STALKING, THREATENING, DEFAMATORY, OFFENSIVE, INFRINGING, VIOLATING OR ILLEGAL SUBMISSION, MATERIAL, CONTENT, MESSAGE, TRANSMISSION OR ACT BY ANY USER OF TOLONG OR OTHERWISE.

    YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT IN NO EVENT SHALL TOLONG

    BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, GENERAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL DAMAGES OR ANY FORM OF DAMAGE, LOSS OR INJURY IN ANY FORM WHATSOEVER (INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, FAILURE IN TRANSMISSION OF DATA OR BUSINESS INTERRUPTION REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) ARISING OR RESULTING FROM OR UNDER AND IN CONNECTION WITH TOLONG AND FROM YOUR USE OR INABILITY TO USE THEREOF.

    YOU AGREE TO INDEMNIFY AND HOLD HARMLESS FOR TOLONG FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS, DEBTS AND/OR EXPENSES OF ANY NATURE WHATSOEVER ARISING FROM YOUR USE OF TOLONG, YOUR BREACH AND/OR VIOLATION OF ANY TERM OF THESE TERMS, YOUR BREACH AND/OR VIOLATION OF ANY THIRD PARTY RIGHT OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO COPYRIGHT, INTELLECTUAL PROPERTY AND/OR PRIVACY RIGHTS.

    Fees and Taxes

    Tolong reserves the right at its sole discretion to charge fees to Users and/or Helpers for Tolong service and the use of Tolong, including but not limited to fees for contacting Users and/or Helpers, responding to requests from Users and/or Helpers, or conducting transactions with Users and/or Helpers through Tolong. Tolong reserves the right to charge fees for such facilities at its sole discretion and by using Tolong, you agree to pay any such fees as Tolong may notify to you and prescribe from time to time.

    Tolong acts solely as an online platform for Users to connect with Helpers for the purposes of transacting to respectively receive and provide Tolong services. Tolong is not itself a Helper or a User, and is not responsible to account for or pay any tax or comply with any laws relating to tax or relevant compliance for any transaction, sale

    or service provided by any Helper to any User. You understand, acknowledge and agree that you are solely responsible for your own tax reporting and statutory compliance obligations.

    Any fees that Tolong may charge the Helpers are due immediately and are refundable provided the Users and Helpers have satisfactorily completed Tolong's cancellation and refund process which apply to selected Tolong services only. The Helpers and Users authorise Tolong to collect fees on their behalf. Fees for Tolong services rendered excluding the service fees shall be released to the Helpers within 10 days from the date fees are received by Tolong.

    HELPERS ACKNOWLEDGE THAT THE TOTAL AMOUNT OF FEES PAID TO HELPERS BY THE USERS INCLUDE SERVICE FEES, OF WHICH SUCH SERVICE FEES SHALL BE DETERMINED BY TOLONG AT ITS DISCRETION, FROM TIME TO TIME.

    Tolong may, at its sole discretion, make promotional offers with different features and different rates to any Helpers or Users whereby these promotional offers shall accordingly be honored by you. Tolong may determine or change the service fee as Tolong deems in its absolute discretion.

    Users may choose to pay for the Tolong Services by Tolong Credits, by credit or debit card ("Card"), or bank transfer. In the event that Users choose to pay for Tolong Services by Card, all payments due to Helpers for the services will be channeled to Helpers in the agreed quantum within 10 days from the date Tolong receives the payment.

    Tolong retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where it reasonably believes the Users and Helpers to be in breach of the Terms and Conditions between the Helpers and Users and Tolong. In such an event, you shall not hold Tolong liable for any withholding of, delay in, suspension of or

    cancellation of, any payment to you.

    You agree that you will cooperate in relation to any criminal investigation that is required and to assist Tolong in complying with any internal investigations, instructions from the authorities or requirements of prevailing laws or regulations in place.

  18. Tolong Credits

    1. You agree that Tolong Credits are only allowed to be used for any transactions and/or services within Tolong, PROVIDED HOWEVER that no payments in violation of the provisions of these Terms & Conditions, including the Acceptable Use Policy shall be permitted.
    2. There shall be no charges levied by Tolong on usage of the Tolong Credits by Users and Helpers for the purpose of transactions and services of Tolong.
    3. You agree to immediately notify Tolong Customer Service of any fraudulent activity or theft of Tolong Credits of which you become aware.
    4. You may purchase Tolong Credits for up to RM1,500.00 at any one time. Tolong reserves its discretion to modicy, alter or increase the limit hereof from time to time without prior notice to any party.
    5. You may check your Tolong Credits balance in Tolong via mobile application. The balance set out therein shall serve as a conclusive evidence of your Tolong Credits balance.
    6. Tolong Credit purchases may involve credit or debit card and/or online bank transfer transactions through a bank or financial institution. In the event of any error in such transaction which results in a reversal, fee, claim, penalty or chargeback, Tolong reserves the right to clawback the amount from your Tolong Credits or by any other way it deems fit in its sole discretion.
    7. Tolong may forfeit your Tolong Credits where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where Tolong reasonably believes you to be in breach of These Terms in its sole discretion.
    8. You may request to withdraw the Tolong Credits to a designated account with a licensed onshore bank in Malaysia in the name of the User or Helper, the details of which shall be notified to Tolong via provisions of therein stated.
    9. Tolong has the right to restrict the withdrawal of all or a portion of Tolong Credits of User or Helper for a defined period of time for risk management purposes in lieu of potential future claims, chargebacks or reversals.
  19. Entire Terms

    The Terms together with the Privacy Policy and any

    other legal notices or Additional Policies published by Tolong shall constitute the entire agreement between you and Tolong. If any provision of the Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms, which shall remain in full force and effect.

    Governing Law

    These Terms shall be governed by the laws of Malaysia and you agree to submit to the jurisdiction of the courts of Malaysia in the event of any claims or disputes.